Refund policy

Return Policy:

At IronWing Collectables, we aim to provide you with high-quality products and exceptional customer service. Due to logistical challenges and high shipping costs associated with returns to China, we do not offer traditional returns for refunds or exchanges. However, we value your satisfaction and want to ensure that you have a positive experience with us.

Damaged or Incomplete Items:

If your order arrives damaged or with missing pieces, please don't hesitate to reach out to us at vlad19shopify@gmail.com, or through customer support chat box with a clear photo of the damage or missing parts. We will assess the situation promptly and provide a suitable resolution. This may include offering a partial refund or a discount code for your next order as a gesture of goodwill.