Shipping policy
Shipping Policy:
At IronWing Collectables, we take pride in offering unique products designed by a professional collector and engineer in Australia. Our products are manufactured in China and dispatched from our facility to customers in 55 countries worldwide.
Free Shipping:
We are delighted to offer free shipping on all orders to our valued customers. Enjoy the convenience of complimentary shipping on every purchase you make with us.
PO Box:
Shipping unavailable for island addresses, APO, FPO, PO boxes
Wrong Address:
Orders sent to an incorrect address cannot be refunded
Order Processing Time:
Once your order is placed, it will be processed and dispatched from our facility within 48 hours. Our dedicated team works diligently to ensure that your order is prepared and shipped promptly.
Shipping Duration:
We strive to deliver your order to you as quickly as possible. In 95% of cases, orders typically arrive between 8 to 15 business days from the date of dispatch. Please note that delivery times may vary depending on your location, customs clearance procedures, and other factors beyond our control.
Tracking Information:
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your delivery and estimate its arrival.
Order Status and Support:
If you have any questions or concerns about your order, our customer support team is here to assist you. Please contact us at vlad19shopify@gmail.com, or through customer support chat box and provide your order number for expedited assistance.
Delivery Address Accuracy:
It is essential to provide accurate and complete delivery information to ensure the successful delivery of your order. Please double-check your shipping address before completing your purchase to avoid any delays or missdeliveries.
We Appreciate Your Patience:
While we make every effort to deliver your order in a timely manner, unforeseen circumstances such as weather delays or transportation disruptions may occur. We appreciate your patience and understanding should any delays arise.